Furniture Village has transferred its repair operations to support specialist Castelan. The deal sees the chain’s 26 technicians join Castelan.

‘Furniture Village and Castelan share the same business ethos, both focussing on high levels of customer service. This will enable us to concentrate on our core strengths and our customers will benefit from Castelan’s expertise,’ says Eamon Wyne, Furniture Village sales and operations director.

‘We are delighted that Furniture Village has entrusted this business to us. Castelan will be strengthened by the additional Furniture Village technicians. In return, Castelan will ensure excellent service delivery, strong customer service principles and flexible management information solutions,’ says Richard Gretton, Castelan commercial director.

Castelan was formed in July after a management buyout of the retail warranty and care divisions from Homeserve.

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