Online relaunch hits homewares at M&S
The less than perfect relaunch of Marks and Spencer's website hit home sales at the chain in the first half of the year.
When the chain relaunched marksandspencer.com earlier this year shoppers complained the replacement was hard to navigate and they had to reregister their details.
While much attention has been given to the impact of this on clothing sales, home sales were also hit in the six months to 27 September as online accounts for more than a third of the chain's home sales.
Total online sales, which were 6.3% lower in the first quarter, improved to be down 4.6% in the second quarter with the chain forecasting growth ahead of Christmas helped by a guest checkout facility and improved navigation.