Furniture repair? Book online
FIRA Service Technicians has launched a facility to allow consumers to book an appointment to have their furniture inspected and repaired.
A link to the online booking system will be emailed to a customer if the first attempts to get in touch on the telephone are unsuccessful.
'We launched online booking through our web portal for our clients earlier this year, so we are now pleased to able to offer this service direct to their customers. It provides instant access to technician diaries, enabling customers to log on at their convenience and electronically book an appointment for a technician to visit and inspect or repair their furniture. Alongside this service, we have also carried out improvements to our web portal and case management system,' says Joe Boyd, FIRA Service Technicians operations manager.
'We are proud to be the first furniture aftercare provider to offer an online booking service direct to consumers. These investments in technology are helping us continue to work towards our overall aim of providing a service that minimises inconvenience and ensures complete customer satisfaction.'