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John Lewis reshuffles management for ‘the next generation’

MLJLJohn Lewis has reshuffled its senior management team, with Andrew Murphy, retail director moving to a new role.

Murphy will move to the new role of group productivity director after five years as retail director, responsible for the chain’s 42 stores. ‘The purpose of the new role is to work closely with the chairman's committee and Partnership board to develop implementable plans that will support the Partnership's productivity improvements, financial strategy and the future organisation structure,’ says the group.
‘The rapid rate of change in retail is set to continue and therefore the time is right for us to develop the thinking that will help sustain the Partnership in the next generation and I am delighted that Andrew has agreed to take up this new role. His appointment is part of the plans we are putting in place to deliver the Partnership's strategy in the next five years and follows the announcement of Tom Athron's appointment as group development director in June 2015,’ says Sir Charlie Mayfield, John Lewis Partnership chairman.
Mark Lewis, John Lewis online director (pictured) becomes retail director while retaining his responsibility for online operations. ‘The move will allow John Lewis to accelerate the full integration of its channels and lead the next generation of omnichannel retail.’
Dino Rocos, operations director will see omnichannel customer ordering, contact handling and health and safety added to his responsibilities for supply chain and merchandising.
Paula Nickolds, buying and brand director becomes commercial director, ‘leading the development of the John Lewis proposition of the future including new store formats.’
Craig Inglis, marketing director will become customer director, adding responsibility for end-to-end customer experience to his marketing and customer insight responsibilities.
'These important changes to the John Lewis management board place the customer at the heart of our decision making. The new John Lewis board composition will ensure we continue to lead omnichannel retailing in the UK,’ says Andy Street, John Lewis md.