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‘Too complex and inefficient’ M&S to axe 525 head office jobs

MSJolieMarks & Spencer is to cut 525 jobs at its seven head offices in an effort to streamline its structure.

A review instigated by Steve Rowe, Marks and Spencer chief executive found that ‘M&S has become too complex and inefficient and today’s proposals aim to address this by removing duplication, driving accountability and establishing clear, consistent processes; which in turn will strip out unnecessary costs.’
Some 260 M&S employees will go, along with 200 contractors and about 65 vacancies will not be filled. It is also looking to reduce the number of roles permanently based in central London by 400, across IT and logistics. M&S employs about 3,500 people at the head offices.
The cuts, which will cost £15m, will save the chain 1% of UK costs.
‘M&S has to become a simpler and more effective organisation if we are to deliver our plans to recover and grow our business. “It is never easy to propose changes that impact on our people, but I believe that the proposals outlined today are absolutely necessary and will help us build a different type of M&S – one that can take bolder, pacier decisions, be more profitable and ultimately better serve our customers,’ says Rowe.
‘We remain committed to investing in store staffing and improving our customer experience and therefore our store colleagues are not affected by this proposal.’