TFO revamps training courses and cuts prices
The Furniture Ombudsman is to relaunch its training programme, including lower prices.
The courses will be launched at Interiors UK, where TFO advisors will be on hand to advice to retailers.
'We appreciate the challenges of the current financial climate, so we have refreshed our courses and reduced the prices to help make sure that our high quality, industry-specific training is affordable for everyone. Training is a fantastic way to ensure your workforce is knowledgeable and well informed. Our research shows that well trained staff can save money spent in compensation and help maintain customer satisfaction,' says Jon Walters, TFO service delivery manager
'Our legally qualified trainers are able to give examples of problems and solutions by drawing from a wealth of experience gained in the industry. We are really excited to launch our new training programme and our advisors will be on hand to provide useful advice, hints and tips about a wide range of issues.'
The new prices are £150 per person for members and £250 for non-members.
The courses for 2013 are:
5 February: Consumer law and understanding bed complaints.
12 March: Pricing and advertising compliance.
23 April: Consumer law and understanding upholstery complaints.
14 May: Consumer law and understanding home improvement complaints.
6 June: Customer relationship management.
10 September: Consumer law and understanding bed complaints.
17 September: Pricing and advertising compliance.
17 October: Consumer law and understanding upholstery complaints.