Old Charm introduces customer charter
Cabinet brand Old Charm has introduced a customer charter setting out service levels.
'This charter clearly sets out the levels of deliverable service we will offer our customers. We have not taken any easy options and in fact the launch of the charter coincides with an overall improvement in our lead times. We see service as one of the key differentiators going forward, and the charter will be reviewed annually to ensure we are offering our customers the best service levels possible,' says Malcolm Nix, Wood Bros sales and marketing director.
'As a business we are determined to offer the support retailers expect from a premium brand and our entire business is committed to providing the best possible experience.'